Suffolk & Great Yarmouth LPC
Clinical Governance
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To meet the requirement of Clinical Governance pharmacies have to perform in a number of contractural requirements Clinical Governance Service Specification Quick link to PSNC Clinical Governance Resources Click here for LPC Background Sheet on Clinical Governance & Pharmacies |
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Clinical Audit Each pharmacy is required to undertake a survey on an annual basis using the findings to improve the services. Each year pharmacies are required to conduct one practice-based and one PCT determined Multidiscipilinary Audit (to aid the development of the working team) These audits have to assist in developing better patient care and be completed in five days of pharmacists time. Help on clinical audit can be accessed from,
Useful overview on this can be downloaded from PSNC by clicking here This looks at defining clinical audit,
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Patient Safety Incident Reporting
Home page click here PSNC and the NPSA have been working together to create a culture of proactive incident reporting. An important aspect of the NPSA's work is the collation of reports of patient safety incidents which have occurred within NHS care settings. The NPSA is then able to distil learning from these reports. Part of the new contract community pharmacies have to report patient safety incidents to the NPSA. To facilitate the collection and recording of the information needed to report an incident to the NPSA a form has been produced which community pharmacies may choose to use. The form and its guidance notes are available by clicking on the links below,
Overview of Community Pharmacy Reporting to the NPSA NPSA Root Cause Analysis e-learning Package Seven steps to patient safety for primary care
Guides to Patient Safefy (Seven Step Plan - click here to access) Seven steps to patient safety for primary care Safer Dispensing Guide - click here Designing Safe Dispensing Environment (processes and workflow) - click here to access |
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CPPQ (Patient satisfaction survey) Community Pharmacy Patient Questionnaire (formerly Patient Satisfaction Survey) Community pharmacies are required to perform Patient Questionnaire to ascertain the quality of their services. The number of questionnaires depends on the prescription item volume completed. Click onto the links below for the information you require. For further guidance and copies of the questionnaire Information on how to use the results of your questionnaire How to use the information for CPD |
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Confidentiality PSNC briefing on confidentiality, data protection and human rights Confidentiality and Data Protection staff declaration
NHS Code of Practice on Confidentiality Chaperone Policy The PSNC briefing on Chaperone Policies summarises the Chaperone Guidance issued by the National Clinical Governance Support Team. |
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Safeguarding RPSGB Guidance on Child Protection RPSGB guidance on reporting sexual activity in children under 13 years |
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SOPs NPA Standard Operating Procedure Resource Zone (access over 30 examples or template documents) - click here RPSGB support information - click here and here RPSGB guidance on how to develop and implement SOPs www.rpsgb.org/pdfs/sops.pdf. Pharmaceutical Journal article ‘Writing SOPs' www.pjonline.com/Editorial/20031004/news/news_sops.html PSNC advice on their website regarding SOPs. To access see this link -www.psnc.org.uk/uploaded_txt/SOP%20top%20tips.pdf CPPE and WCPPE multimedia distance learning pack called SWEEP which covers writing SOPs. It comes with a training guide, three CD-ROMs and a procedure folder to put the completed SOPs in. The SWEEP pack is aimed at helping pharmacists write procedures for a variety of tasks within their pharmacies, not just dispensing. Website: www.cppe.man.ac.uk or www.cf.ac.uk/phrmy/WCPPE (contact WCPPE on 02920 874784). CPPE and WCPPE have many resources for pharmacy technicians, support staff and pharmacists on their respective websites |
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Complaints PSNC Complaints Briefing Paper and Recording Templates Procedures Forms Processes Annual Reporting Dispensing Errors Guidance |
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Practice leaflets |
